FAQ

Welcome to Götze FAQ's Help Center.

Please browse this FAQ page to find the answers that best match your questions. If you can't find what you are looking for, please feel free to contact us.

Contact Us:

You can use the "Contact Us" page and just fill out the form that is located on the bottom, another way is to send us an email to: info@gotzepeeler.com

Payment & Orders: 

"How do I use a discount code?"

In the Checkout page, when entering your personal details click "show order summary" (via mobile) or look at the right side of the page (via desktop) and simply insert your code into the discount box.

*If you choose to use Paypal - click Paypal at the Cart page, and after logging in you will be sent back to the same Checkout page as above, where you can add your discount code.

"What payment do you except?"

We offer a variety of payment options. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal.

We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

"what currency is used on your store?"

The default pricing on our site is in USD and the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.

If you pay in a currency that’s different from the designated currency of your payment method, your provider or third-party payment processor may apply a currency conversion rate or fees to your payment. Contact your provider (for example, your credit or bank card issuer) for information on what fees may apply, since they’re not controlled by Götze.

"I placed an order but I never got a conformation E-mail?"

If you do not receive an email from us within an hour of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly. 

Please contact our Customer Service for assistance. 

"What do I do if I provided the wrong shipping address?"

To change an order, please contact us immediately. Be sure to include your order number and a message indicating the correct shipping address.

We can change an shipping address if the order has not been processed yet.

Please note that orders generally process within 12 hours, so be sure to notify us as soon as possible.

"How do I modify my order?"

To change an order, please contact us immediately. Be sure to include your order number and a message indicating the change(s) that are needed.

We can change an order if the order has not been processed yet.

Please note that orders generally process within 12 hours, so be sure to notify us as soon as possible.

Exchanges & Returns:

For Warranty Information Click Here.

"What if I received a damaged item?"

We don't want to give you more hassles. When there is a mistake on our part, we'll simply send you a replacement without asking you to return the item. You don't have to spend a dime and shipping is totally on us!

Our Exchange & Returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

"What if my order doesn't meet my expectations?"

We always bring the best quality product to our customers. However, there are many factors that affect negatively to the quality, especially the shipping factor, that can make our products be defective or damaged.

The images of the Products on the Website are for illustrative purposes only. Although we attempt to display the colors accurately, we cannot guarantee that your computer’s display of the colors accurately reflects the color of the Products.

But don't worry, we have you covered!

You can exchange your order and get store credit that you can use on your next purchase.

Our Exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

"What if I want to return my purchase for a refund?"

Our Customer Service team may ask a few questions to get a better understanding for your desire to return the item(s) that you purchased. This is for internal purposes only. We use your feedback for quality assurance purposes. We want to ensure that all of the products we sell, live up to our high standards. 

 

Shipping costs are non-refundable. You are responsible for paying the shipping costs when returning your purchase.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

ALL WHOLESALE ORDERS ARE FINAL (Quantities over 5 are considered wholesale orders).

Need More Help?

"What if I still need help?"

You can visit the "Contact Us" page Here, or by sending us an email to info@gotzepeeler.com.

We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always do our best to take care of you.

Our goal is to build trust and a long-term relationship with our customers by providing excellent service.