Warranty And Exchange Policy
Warranty Term: Lifetime
We stand behind the quality of our products with a Lifetime Warranty. This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Götze retailer and subject to applicable laws. However, the warranty will immediately become void if the product is purchased from an unauthorized retailer. Warranty claims must be accompanied by an acceptable proof of purchase from an authorized Vitaly retailer. We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent.
This warranty page specifies that you may receive a free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer pursuant to local law.
Please allow up to 14 business days from the time you mail the exchange for our team to receive it and process the request. Refunds for new product exchanges will be provided once the item has been received and inspected. Failure to provide the item back in its original Götze branded packaging will result in a repackaging fee of 25$. For all exchanges, items must be unscratched, unscuffed, and otherwise undamaged. Götze is not accountable for items that are lost or damaged in the mail.
*Note: We do not accept refunds. We do accept changing items for different ones. In this case you should contact us and follow our directions of shipping back the product.
To begin an exchange or return please email firstname.lastname@example.org with your order # and request.